Terms of Service

1. Agreement and Eligibility

These Terms of Service govern your access to and use of NitroPing websites, applications, and related services (collectively, the "Services"). By creating an account, downloading the app, or using the Services, you agree to these Terms.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

• You must be legally capable of entering into a binding contract under applicable law.
• You may not use the Services if suspended, prohibited by applicable law, or subject to sanctions restrictions that make use unlawful.

2. Service Scope

NitroPing is a performance optimization service for supported workloads. Service availability, quality, latency, and routing outcomes may vary by geography, network environment, ISP policies, hardware, game infrastructure, and third-party systems.

We may improve, change, or discontinue features from time to time, including pre-release or beta features.

3. Accounts and Security

You are responsible for keeping account credentials confidential and for all activity under your account.

You must provide accurate account information and keep it updated. You must promptly notify us of any suspected unauthorized access or security issue.

4. Subscriptions, Billing, and Auto-Renewal

Paid plans are subscription-based and renew automatically at the end of each billing cycle unless canceled before renewal.

You authorize us and our payment providers to charge your selected payment method for applicable fees, taxes, and renewals.

Prices may change with advance notice. Unless required otherwise by law, pricing changes apply at the next renewal.

• Cancellation prevents future renewals and does not retroactively cancel charges for already-started billing periods unless required by law.
• You are responsible for any taxes, duties, or government charges required in your jurisdiction.

5. Trials and Promotions

We may offer trial periods or promotional pricing. Trial or promotional eligibility, duration, and terms may vary and may be changed or withdrawn as permitted by law.

Unless canceled before the trial ends, trial subscriptions convert to paid subscriptions and renew automatically according to the selected plan.

6. Acceptable Use

You may not misuse the Services, interfere with infrastructure, or use the Services for unlawful, harmful, abusive, deceptive, or infringing activity.

• No malware delivery, denial-of-service activity, unauthorized scanning, credential abuse, or unlawful evasion of legal restrictions.
• No reverse engineering, tampering, bypassing controls, or unauthorized resale/redistribution of paid access.
• No use that materially degrades service integrity, security, or availability for other users.

7. Enforcement, Suspension, and Termination

We may suspend, limit, or terminate access immediately when reasonably necessary to protect service security, comply with law, prevent abuse, address non-payment, or reduce risk to users and infrastructure.

You may stop using the Services at any time. Certain obligations survive termination, including payment obligations accrued before termination and provisions regarding intellectual property, disclaimers, limitations of liability, and dispute terms.

8. Intellectual Property

The Services, software, trademarks, logos, and related materials are owned by NitroPing and its licensors and are protected by law.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for lawful personal or internal business use.

If you submit feedback, you grant us a worldwide, royalty-free license to use it to improve the Services without restriction or compensation.

9. Third-Party Services

Some functionality may involve third-party providers (for example, payment processing, hosting, support tooling, or analytics). We are not responsible for third-party services outside our reasonable control.

10. Disclaimers

To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis, without warranties of uninterrupted availability, fitness for a particular purpose, non-infringement, or specific performance outcomes.

Nothing in these Terms limits non-waivable rights granted under applicable consumer protection law.

11. Limitation of Liability

To the maximum extent permitted by law, NitroPing and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities.

To the maximum extent permitted by law, NitroPing's aggregate liability for claims arising out of or relating to the Services will not exceed the amounts paid by you for the Services in the 12 months preceding the event giving rise to the claim.

These limitations apply regardless of legal theory and even if a remedy fails of its essential purpose.

12. Indemnity

To the extent permitted by law, you agree to indemnify and hold NitroPing harmless from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your unlawful use of the Services, breach of these Terms, or violation of third-party rights.

13. Governing Law and Disputes

These Terms are governed by the law stated in your order, contract, or required local consumer law. If no specific governing law is stated, the law of the provider entity applies, subject to mandatory consumer protections that cannot be waived.

Before formal proceedings, both parties agree to attempt to resolve disputes in good faith by contacting support.

Where required by law, consumers retain rights to bring claims in their local courts. Any contractual forum selection applies only to the extent permitted by applicable law.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will post an updated version with a revised effective date and provide notice where required.

Your continued use of the Services after the effective date means you accept the updated Terms.

15. Language and Precedence

These Terms may be translated for convenience. In case of conflict or inconsistency, the English version controls unless mandatory local law requires otherwise.

16. Contact

For legal questions about these Terms, contact [email protected].

Governing language

This document is provided in English. Where a translation is made available, the English version is the authoritative version and prevails in the event of any discrepancy.