Terms of Service

Last updated: March 11, 2026

1. Acceptance of Terms

By downloading, installing, or using NitroPing ("the Software"), you agree to be bound by these Terms of Service ("Terms"). NitroPing is developed and operated by HighGround LLC, registered in the United Arab Emirates ("we", "us", "our"). If you do not agree to these Terms, do not use the Software.

2. Description of Service

NitroPing is a game network optimization tool that routes game traffic through dedicated, encrypted servers to reduce latency and bypass ISP-level throttling. NitroPing is not a general-purpose VPN. It exclusively handles game-related network traffic and does not route, intercept, or monitor web browsing, email, or other non-game internet activity.

3. Subscription and Payment

NitroPing is a paid subscription service. All payments are processed securely through an industry-standard, PCI-DSS Level 1 certified payment processor. We do not store your credit card details. All payment information is handled directly by our payment processor.

Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date. You may cancel your subscription at any time through the billing portal accessible from the NitroPing desktop app (Settings > Manage Subscription) or at nitroping.com/dashboard.

4. Refund Policy

Due to the nature of digital services, all sales are final. We do not offer refunds for:

  • ISP-related connection issues beyond our control, including port blocking, deep packet inspection, and bandwidth caps
  • User-side network configuration problems such as firewall settings, router configuration, or NAT issues
  • Game server maintenance, outages, or bans unrelated to NitroPing
  • Failure to cancel before the renewal date
  • Dissatisfaction with latency improvements, as results vary by ISP and geographic location

We recommend using the 3-day trial to test NitroPing with your specific ISP and games before committing to a longer subscription. In exceptional circumstances, refund requests may be reviewed at our sole discretion by contacting support@nitroping.com.

5. Acceptable Use

You agree not to use NitroPing to:

  • Violate any applicable laws or regulations
  • Circumvent game anti-cheat systems or engage in cheating
  • Distribute, resell, or share your subscription credentials with third parties
  • Attempt to reverse-engineer, decompile, or disassemble the Software
  • Overload or abuse our server infrastructure
  • Route non-game traffic through our servers for the purpose of anonymization or censorship circumvention

Violation of these terms may result in immediate termination of your account without refund.

6. No Traffic Logging

NitroPing does not log, inspect, or store the content of your network traffic. We do not perform deep packet inspection. The only data we collect is:

  • Account information (email, display name) for authentication
  • Subscription status for access control
  • Aggregate connection metadata (server region, connection duration) for service improvement

For full details, see our Privacy Policy.

7. Service Availability

We strive to maintain high uptime but do not guarantee uninterrupted service. NitroPing may be temporarily unavailable due to server maintenance, infrastructure upgrades, or circumstances beyond our control. We will make reasonable efforts to notify users of planned downtime.

8. Intellectual Property

All rights, title, and interest in the Software, including its code, design, branding, and documentation, are owned by HighGround LLC. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Software for personal, non-commercial purposes in accordance with these Terms.

9. Limitation of Liability

To the maximum extent permitted by applicable law, HighGround LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of NitroPing. Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.

10. Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated through the Software or via email. Continued use of NitroPing after changes constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from these Terms shall be resolved in the competent courts of the UAE.

12. Contact

For questions about these Terms, contact us at support@nitroping.com.

HighGround LLC, UAE