Terms of Service

1. Agreement and Eligibility

These Terms of Service are an agreement between you and HighGround LLC (Sharjah Media City, Sharjah, UAE). NitroPing is a product and brand of HighGround LLC. In these Terms, "NitroPing", "we", "us", and "our" refer to HighGround LLC. These Terms of Service govern your access to and use of NitroPing websites, applications, and related services (collectively, the "Services"). By creating an account, downloading the app, or using the Services, you agree to these Terms.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

• You must be legally capable of entering into a binding contract under applicable law.
• You may not use the Services if suspended, prohibited by applicable law, or subject to sanctions restrictions that make use unlawful.

2. Service Scope

NitroPing is a performance optimization service for supported workloads. Service availability, quality, latency, and routing outcomes may vary by geography, network environment, ISP policies, hardware, game infrastructure, and third-party systems.

We may improve, change, or discontinue features from time to time, including pre-release or beta features.

3. Accounts, Security, and Communications

You are responsible for keeping account credentials confidential and for all activity under your account.

You must provide accurate account information and keep it updated. You must promptly notify us of any suspected unauthorized access or security issue.

Your account is personal to you. Installing NitroPing on as many of your own computers as you like, and running several games or applications through different server locations at the same time on the computer you are using, is normal, intended use and is fully permitted. You may not, however, share your account credentials with other people, or resell, sublicense, rent, or otherwise provide your subscription access to anyone else. Access is licensed to one person, not to a shared or resold pool of users.

To enforce that, NitroPing is limited to one device at a time. You may install it on as many of your own computers as you like and switch between them freely, but only one can be actively connected at any moment. Signing in or connecting on another device will end the session on the previous one, and that device will be told plainly why. This is not a limit on how many devices you own, and it does not affect being signed in on the NitroPing website. We may also decline to open new connections for an account that appears to be in use from several separate internet connections at the same time, which is the pattern of credential sharing rather than of one person moving between their own machines.

We may send you service and transactional messages (for example security, billing, subscription, and account notices) as part of providing NitroPing. Marketing messages by email, WhatsApp, or SMS are separate and are sent only if you opt in. If you opt in, marketing may cover HighGround LLC products and services, including NitroPing and future HighGround LLC products, as disclosed at the time you opt in. Marketing is never a condition of using the Services, and you can withdraw at any time. See our Privacy Policy for how we handle your data and preferences.

4. Subscriptions, Billing, and Auto-Renewal

Paid plans are subscription-based and renew automatically at the end of each billing cycle unless canceled before renewal.

You authorize us and our payment providers to charge your selected payment method for applicable fees, taxes, and renewals.

Prices may change with advance notice. Unless required otherwise by law, pricing changes apply at the next renewal.

• Cancellation prevents future renewals and does not retroactively cancel charges for already-started billing periods unless required by law.
• You are responsible for any taxes, duties, or government charges required in your jurisdiction.

5. Trials and Promotions

We may offer trial periods or promotional pricing. Trial or promotional eligibility, duration, and terms may vary and may be changed or withdrawn as permitted by law.

Unless canceled before the trial ends, trial subscriptions convert to paid subscriptions and renew automatically according to the selected plan.

6. Acceptable Use

You may not misuse the Services, interfere with infrastructure, or use the Services for unlawful, harmful, abusive, deceptive, or infringing activity.

To keep the network fast and fair for everyone, we apply reasonable, automated network management (for example, brief per-connection prioritization during periods of heavy load). We do not impose a fixed monthly data cap on your subscription: where we describe bandwidth as 'unlimited', that means there is no data cap, not a guarantee of a specific speed at every instant. We do not throttle or shape your traffic to disadvantage particular apps or services beyond what is needed to protect overall service quality and prevent abuse.

On cheating, our position and our limits are both stated here so neither is a surprise. We do not monitor your gameplay and we are not able to detect cheating: game publishers enforce their own rules, their decisions are theirs alone, and nothing in these Terms promises that we will detect anything or changes the outcome of an action a publisher takes against your game account. What the rule below does is state where we stand and give us a ground to act if we receive credible information, such as a report from a game publisher or from one of our infrastructure providers, in which case we may suspend or terminate your access under the Enforcement section. It matters because customers connecting through the same NitroPing server share a network path, so misuse by one person can create problems for people who did nothing wrong.

• No malware delivery, denial-of-service activity, unauthorized scanning, credential abuse, or unlawful evasion of legal restrictions.
• No reverse engineering, tampering, bypassing controls, or unauthorized resale/redistribution of paid access.
• No use that materially degrades service integrity, security, or availability for other users.
• No use of the Services to cheat in an online game, to gain an unfair advantage over other players, or to evade a ban, suspension, or other enforcement action imposed by a game publisher or platform.

7. Enforcement, Suspension, and Termination

We may suspend, limit, or terminate access immediately when reasonably necessary to protect service security, comply with law, prevent abuse, address non-payment, or reduce risk to users and infrastructure.

You may stop using the Services at any time. Certain obligations survive termination, including payment obligations accrued before termination and provisions regarding intellectual property, disclaimers, limitations of liability, and dispute terms.

8. Intellectual Property

The Services, software, trademarks, logos, and related materials are owned by HighGround LLC and its licensors and are protected by law. The NitroPing name and logo are trademarks of HighGround LLC.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for lawful personal or internal business use.

If you submit feedback, you grant us a worldwide, royalty-free license to use it to improve the Services without restriction or compensation.

9. Third-Party Services

Some functionality may involve third-party providers (for example, payment processing, hosting, support tooling, or analytics). We are not responsible for third-party services outside our reasonable control.

10. Disclaimers

To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis, without warranties of uninterrupted availability, fitness for a particular purpose, non-infringement, or specific performance outcomes.

Nothing in these Terms limits non-waivable rights granted under applicable consumer protection law.

11. Limitation of Liability

To the maximum extent permitted by law, HighGround LLC and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities.

To the maximum extent permitted by law, HighGround LLC's aggregate liability for claims arising out of or relating to the Services will not exceed the amounts paid by you for the Services in the 12 months preceding the event giving rise to the claim.

These limitations apply regardless of legal theory and even if a remedy fails of its essential purpose.

12. Indemnity

To the extent permitted by law, you agree to indemnify and hold HighGround LLC harmless from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your unlawful use of the Services, breach of these Terms, or violation of third-party rights.

13. Governing Law and Disputes

The Services are provided by HighGround LLC (Sharjah Media City, Sharjah, UAE). NitroPing is a product and brand of HighGround LLC. These Terms are governed by the law of the United Arab Emirates and, in particular, the Emirate of Sharjah, subject to mandatory consumer protections in your place of residence that cannot be waived. Where your order or contract states a different required local consumer law, that law applies to the extent it grants you stronger non-waivable rights.

Before formal proceedings, both parties agree to attempt to resolve disputes in good faith by contacting support.

Where required by law, consumers retain rights to bring claims in their local courts. Any contractual forum selection applies only to the extent permitted by applicable law.

Binding arbitration (individual basis). To the fullest extent permitted by applicable law, and except for the exceptions below, you and HighGround LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration on an individual basis before a single arbitrator, administered by a recognized arbitration institution under its consumer-arbitration rules, rather than in court. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. You and HighGround LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any representative or class proceeding.

Your right to opt out. You may opt out of this arbitration agreement and the class action waiver by emailing [email protected] within 30 days of first accepting these Terms (or of this provision first applying to you), stating your name, your account email, and a clear statement that you opt out of arbitration. Opting out affects no other part of these Terms and will not be used against you. If you opt out, disputes are resolved in a court of competent jurisdiction consistent with the governing-law provisions above, including any local courts you are entitled to use under mandatory law.

Exceptions. Arbitration is not required for: (a) a claim that qualifies for a small-claims court; or (b) a request for injunctive or other equitable relief to stop unauthorized use, misuse, or infringement of intellectual property or the Services. Nothing here waives any right that cannot be waived under mandatory law.

Local-law limits and severability. Where mandatory consumer-protection law in your place of residence prohibits pre-dispute arbitration or class action waivers, or preserves your right to sue in local courts, those protections prevail and this arbitration agreement and class action waiver do not apply to the extent prohibited. If any part of this provision is unenforceable, the rest remains in effect; and if the class action waiver is unenforceable for a particular claim, that claim alone proceeds in court rather than arbitration.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will post an updated version with a revised effective date and provide notice where required.

Your continued use of the Services after the effective date means you accept the updated Terms.

15. Language and Precedence

These Terms may be translated for convenience. In case of conflict or inconsistency, the English version controls unless mandatory local law requires otherwise.

16. Contact

The Services are operated by HighGround LLC, Sharjah Media City, Sharjah, UAE. NitroPing is a product of HighGround LLC.

For legal questions about these Terms, contact [email protected].

Governing language

This document is provided in English. Where a translation is made available, the English version is the authoritative version and prevails in the event of any discrepancy, except where mandatory law in your country requires otherwise.