Refund Policy

1. Who Sells NitroPing

NitroPing is made and sold by HighGround LLC ("we", "us"). Prices are listed before tax. Any applicable VAT, GST, or sales tax is calculated from the billing address you enter at checkout, added on top of the listed price, and itemised on your receipt and, whenever an amount is due at checkout, on the checkout page before you pay.

If a charge on your bank or card statement is not immediately recognisable, email us and we will identify it for you.

This page is our refund policy and it applies to your purchase.

2. The Default Position

Unless required by applicable law, purchases are non-refundable and non-exchangeable. There is no automatic refund period, and no refund outcome is promised in advance.

Nothing on this page limits rights you have under consumer protection laws that cannot be signed away. Where the law of your country gives you stronger rights, those rights apply and they override anything written here.

3. How Refund Requests Are Assessed

Refund requests sent to us are reviewed individually by our support team, and a reply is normally sent within two business days. Assessment is based on the nature of the issue reported rather than the time since purchase. Refunds may be full or partial.

A billing error, such as a duplicate charge or a charge taken after a cancellation had taken effect, is corrected once confirmed. A refund may be issued where a technical fault prevents use of NitroPing and cannot be resolved. Where a cause outside our network is identified, such as a game server or an internet connection, the response says so.

4. Statutory Withdrawal Rights

If you are a consumer in the European Union, the wider European Economic Area, Switzerland, or the United Kingdom, the law gives you a 14-day right to withdraw from some digital content and service contracts, that is, to cancel the purchase and receive a refund. This right comes from the law, not from this page, and it applies whether or not we state it.

Consumers in some other countries have similar statutory cancellation windows. Those rights also apply regardless of anything on this page.

A statutory withdrawal request is not the same as a refund request under section 3, and it does not depend on our review. Send it to us at [email protected].

5. How to Request a Refund

Requests can be sent to [email protected]. Include the receipt or invoice number from your email receipt where available.

Refunds are returned to the original payment method. The time taken to appear on a statement depends on your bank and is typically a few working days.

6. Trials, Renewals, and Cancellation

If your plan includes a free trial, it converts to a paid subscription when the trial ends, unless you cancel before then. Starting a trial with a payment method authorises that method to be charged when the trial converts. The length of the trial and the price after it are shown at checkout before you pay.

Subscriptions renew automatically at the end of each billing period until cancelled. Cancelling stops future charges, and you keep access until the end of the period you have already paid for.

You can cancel at any time from your account dashboard on nitroping.com (Manage Subscription), or by emailing [email protected]. Cancellation is available at any time and does not require contacting us first.

A prepaid plan does not renew. It is paid once for a fixed period, and no further charges are made. When the period ends, access ends unless you choose to buy again.

If a purchase is refunded or withdrawn from, the plan it paid for ends and access stops.

7. Chargebacks and Payment Disputes

If you think a charge is wrong, email [email protected]. Most billing problems are resolved fastest this way, and if we have made a mistake we will correct it.

This does not limit your right to raise a dispute with your bank or card issuer. If a payment dispute is opened, access to NitroPing may be temporarily suspended while it is reviewed.

8. Contact

Refunds and billing: [email protected].

Governing language

This document is provided in English. Where a translation is made available, the English version is the authoritative version and prevails in the event of any discrepancy, except where mandatory law in your country requires otherwise.

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