Privacy Policy

1. Scope and Controller Information

This Privacy Policy explains how NitroPing collects, uses, discloses, and safeguards personal data when you use our websites, applications, and related services.

For most processing described here, NitroPing acts as the data controller. In limited contexts, we may process data on behalf of a business customer under contract.

2. Data We Collect

We collect personal data necessary to provide, secure, improve, and support the Services.

• Account data: email, authentication identifiers, profile preferences, language settings.
• Subscription and transaction data: plan, billing status, renewal state, payment event metadata.
• Device and service telemetry: app version, device/OS details, diagnostics, service interaction events.
• Support data: messages, tickets, and attachments you provide to support.
• Security data: event logs used to detect abuse, fraud, service misuse, or security incidents.

3. How We Use Data and Legal Bases

Depending on your region, we rely on one or more legal bases, including contract performance, legitimate interests, consent, and legal obligations.

• Provide and operate the Services, including account access and subscription lifecycle.
• Maintain service integrity, reliability, anti-abuse controls, and security operations.
• Respond to support requests, troubleshoot incidents, and communicate service updates.
• Comply with legal obligations, enforce terms, and prevent fraud or misuse.
• Analyze and improve product quality and user experience in a privacy-conscious manner.

4. Sharing and Disclosure

We disclose personal data only as needed to provide and secure the Services, comply with law, and operate our business.

• Service providers and processors (for hosting, payments, support, communications, and security operations).
• Professional advisors and corporate counterparties where necessary for lawful business operations.
• Authorities or other parties where required by law, court order, or valid legal process.
• Successors in the context of merger, financing, acquisition, or reorganization, subject to lawful safeguards.

5. International Transfers

Because we operate globally, personal data may be processed in countries other than your own.

Where required, we use lawful cross-border transfer mechanisms and supplementary safeguards designed to protect personal data.

6. Data Retention

We retain personal data only as long as reasonably necessary for the purposes described in this Policy, including legal, accounting, dispute, and security obligations.

Retention periods vary by data type, sensitivity, legal requirements, and operational needs.

7. Data Security

We use administrative, technical, and organizational safeguards designed to protect personal data, including access controls, secure transmission practices, and monitoring for misuse or unauthorized access.

No system can be guaranteed fully secure, but we continuously improve controls and incident response readiness.

8. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or port certain personal data, and to withdraw consent where consent is the legal basis.

You may submit rights requests through [email protected]. We may need to verify identity before fulfilling requests.

Where legally required, you may also have rights to appeal a request decision or complain to a supervisory authority.

9. Cookies and Similar Technologies

Our website and related services may use cookies or similar technologies for essential functions, performance, analytics, fraud prevention, and user experience improvements.

Where required by law, we provide controls for cookie preferences and consent management.

10. Children's Privacy

The Services are not directed to children where prohibited by applicable law. We do not knowingly collect personal data from children in violation of legal requirements.

If you believe a child provided personal data contrary to this Policy, contact us and we will take appropriate action.

11. Region-Specific Disclosures

We apply region-specific privacy rights and disclosures where required, including rights frameworks in the EEA/UK, certain U.S. states, and other jurisdictions with mandatory privacy laws.

Nothing in this Policy limits non-waivable statutory rights in your jurisdiction.

12. Changes to This Policy

We may update this Policy periodically. Material changes will be reflected by an updated effective date and notice where required by law.

13. Contact

For privacy questions or rights requests, contact [email protected] or [email protected].

Governing language

This document is provided in English. Where a translation is made available, the English version is the authoritative version and prevails in the event of any discrepancy.