Privacy Policy

Last updated: March 11, 2026

1. Introduction

HighGround LLC ("we", "us", "our") operates NitroPing, a game network optimization tool. This Privacy Policy describes how we collect, use, and protect your information when you use our Software and services.

2. What We Collect

Account Information

  • Email address for authentication and communication
  • Display name chosen by you
  • Secure authentication tokens managed by our identity provider

Subscription Data

  • Subscription plan, status, and billing cycle dates
  • Payment processor customer and subscription identifiers for billing management

We do not store your credit card number, CVV, or bank details. All payment processing is handled by an industry-standard, PCI-DSS Level 1 certified payment processor.

Connection Metadata

  • Server region selected (for example, Frankfurt or New York)
  • Connection timestamps and duration
  • Tunnel authentication keys and assigned internal network addresses

Local-Only Data (never sent to our servers)

  • Private encryption keys, stored securely on your device using platform-native encryption
  • Application settings and preferences
  • Session history and ping statistics
  • Installed game detection results

3. What We Do NOT Collect

NitroPing is a game traffic optimizer, not a surveillance tool. We explicitly do not:

  • Log network traffic. We do not inspect, record, or store the content of your network packets.
  • Track browsing history. NitroPing only routes game traffic. We have no visibility into your web activity.
  • Perform deep packet inspection. Traffic passes through our encrypted tunnels end-to-end.
  • Sell or share data with advertisers. We have no advertising partners.
  • Collect device fingerprints. We do not harvest hardware IDs, MAC addresses, or system telemetry.

4. How We Use Your Data

  • Authenticate your identity and manage your subscription
  • Provision and maintain encrypted tunnel connections
  • Process payments through our payment processor
  • Send important service notifications such as downtime and security alerts
  • Improve server performance using aggregate, anonymized connection statistics

5. Third-Party Services

We rely on the following categories of third-party services to operate NitroPing:

  • Payment processing for secure subscription billing
  • Authentication and database services for account management and access control
  • Cloud infrastructure providers for hosting our global network of game optimization servers

We do not share your personal information with any parties beyond those strictly necessary to operate the service. We do not sell your data under any circumstances.

6. Data Security

We protect your data through multiple layers of security:

  • Next-generation encryption for all tunnel traffic
  • Platform-native encryption for locally stored private keys
  • HTTPS/TLS for all API communications
  • Row-level database access control to isolate user data
  • Per-user encryption keypairs with server-side revocation capability

7. Data Retention

Account data is retained for the duration of your subscription. Upon cancellation, your account data is retained for 30 days to allow for reactivation, after which it is permanently deleted. Encryption keys are revoked immediately upon account deletion.

Local data including settings, session history, and private keys remains on your device until you uninstall NitroPing or manually remove the application data folder.

8. Your Rights

You have the right to:

  • Access your data by requesting a copy of the information we hold about you
  • Correct your account information at any time
  • Delete your account and all associated data
  • Export your data in a standard, portable format

To exercise any of these rights, contact support@nitroping.com.

9. Children's Privacy

NitroPing is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will promptly delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Software or via email. The "Last updated" date at the top of this page indicates when this policy was last revised.

11. Contact

For privacy-related inquiries, contact us at support@nitroping.com.

HighGround LLC, UAE