Help Center
Quick answers to common questions about NitroPing.
NitroPing works purely at the network-routing level - it changes the path your game traffic takes across the internet, like better internet routing. It does not modify game files, game memory, or game processes, and it does not inject anything into any game. Anti-cheat systems look for tampering with the game itself; NitroPing operates outside the game, at the network layer.
New apps can trigger SmartScreen until enough installs build reputation. If downloaded from our official source, use More info and Run anyway.
Open NitroPing, go to Settings, then Manage Subscription. You can also cancel from nitroping.com/dashboard.
No. NitroPing does not log or inspect packet contents. We only keep account and basic connection metadata.
NitroPing uses encrypted UDP tunnels over port 443, which works for most ISPs and restrictive networks.
NitroPing works with online games broadly and includes pre-configured routing for many popular titles. A small number of games use strict anti-cheat software that also limits which drivers may load on your PC; where a specific title does that, NitroPing may not be usable with that game. The free trial is the easiest way to confirm it works with your game on your setup.
NitroPing currently supports Windows 10 and Windows 11.
VPNs route all traffic. NitroPing routes only selected game traffic for lower gaming latency.
Refund requests are reviewed individually by our support team, normally within two business days. There is no automatic refund period, and assessment is based on the nature of the issue rather than the time since purchase. Email support@nitroping.com. If you are a consumer in the EU, EEA, Switzerland, or the UK, you also have a statutory 14-day right to withdraw. Our Refund Policy has the full detail.
Refund PolicyStill need help?
Our support team typically responds within 24 hours.